FREQUENTLY ASKED QUESTIONS
Everything you need to know, before you fly
We know what you are going to ask, we’ve been here a thousand times. Browse our FAQ below or if we didn’t answer your question, just get in touch with us.
HOW TO GET ANSWERS
Three steps to an answer
Stage 1 — Read the listing
Every property page is written to answer all the likely questions about that room. Start there — most answers are already waiting for you.
Stage 2 — Check below
If the listing doesn’t cover it, find your question in the categories below. We’ve collected everything crew ask us most often.
Stage 3 — Ask the host
Still unsure? Contact us, stating the property reference you have a question about and either the host or ourselves will get back to you.
COMMON QUESTIONS
What crew ask us most
Facilities in the property
What facilities will be in the property?
Owners and Landlords mostly provide everything you need for a comfortable stay but please check the information
on the host’s page. If this doesn’t answer your question please contact them via their page.
Will I need to bring my own bedding and towels?
Owners and Landlords usually provide bedding and towels but please check the information on the host’s page. If this doesn’t answer your question please contact them via their page.
Will I need to bring an iron?
Owners and Landlords usually provide and iron and ironing board but please check the information on the host’s page. If this doesn’t answer your question please contact them via their page.
What do I need to bring with me?
Owners and Landlords mostly provide everything you need for a comfortable stay but please check the information
on the host’s page. If this doesn’t answer your question please contact them via their page.
Will I need to bring a hairdryer?
Owners and Landlords may provide a hairdryer but please check the information
on the host’s page. If this doesn’t answer your question please contact them via their page.
Will there be a washing machine?
Owners and Landlords mostly provide everything you need for a comfortable stay but please check the information
on the host’s page. If this doesn’t answer your question please contact them via their page.
Parking & getting around
Is there off road parking / a car park?
Parking arrangements are indicated on each hosts’ page but if you are unsure please contact directly.
How can I travel between the Airport and my room/property?
Full information on distances between the Airport and the property can be found on each property’s page. However, links to public transport and taxi companies can be found on the Airport Home Page.
Where can I find links to bus and train timetables?
Each Airport Home Page contains a wealth of information, including bus and train timetables, where relevant.
Arrival & identity checks
Do I need to bring Proof of ID (your identity)
Many Owners and Landlords will ask for information upon booking and on arrival. Information requested will be purely to check your identity as you move into their home or property.
The agreement between Host and Stayviation includes confirmation that they will not store this information any longer than necessary and also that they will not share any of your personal information with anyone else.
If you have concerns please contact us via the contact us page.
Am I eligible to book a room?
If you need to stay near a specific Airport then you are eligible to book a room.
Your host may ask you for the reason you wish to stay so that they know what type of stay you are looking for.
What time can I check in and out?
Check-in and check-out times vary by host and are shown on each property page. Many hosts are used to early report times and late arrivals — if your schedule is unusual, mention it in your booking request.
Payments & booking
How can I pay for my room?
Owners and Landlords vary but will provide you with full information on how your rent can be paid.
It is usual for hosts to ask for a holding deposit.
Can I book on behalf of a friend/family member or partner?
That’s perfectly fine but please make this clear when making a booking and give full details of the person you are booking on behalf of.
What if I need to cancel my booking?
Each Landlord and Host will inform you of their Cancellation Policy at the time of booking. If you are not clear or are not happy then please reply to them outlining your concerns.
The recommendation from Stayviation to all Hosts is that a full refund of any monies paid (deposit or rent payment) is given if your Airline has changed dates or location and this means that you can no longer stay at the property. This is, provided you inform your host within 1 week of receiving written correspondence and send this evidence as proof.
Please ensure you read carefully and thoroughly all information from your hosts.
Will my friend/partner/family member be able to stay for a night or two?
This varies with each Owner or Landlord and you must message them first to gain permission.
It is highly likely that there will be an additional charge.
STILL STUCK?
We’re quick to reply
EMAIL US
MESSAGE ONLY
+44 7581 709240
BOOKING REQUESTS
Via each property page
Ready to find your base?
Browse rooms near your airport, or list your spare room and host fellow crew.